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October 1, 2017

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THE search is on to find the shining stars of the region’s contact centre industry as the North East Contact Centre Awards returns for its 14th year.

Entries for the North East Contact Centre Awards, which celebratethe achievements of the frontline and support staff who make the region’s contact centres the best in the world, are now open.

Hosted by MAKE it Sunderland and headline sponsor greenbean by NRG, the annual awards managed by She’s Gott It! Events for the first time promise to be bigger and better with the introduction of three new categories for 2017, including Outstanding Contribution to the Community,Recruitment Champion and North East Contact Centre of the Year – Under 50 Seats.

Among the judging panel looking to grow the seeds of excellence are contact centre industry journalist, Alex Coxon, and The Forum’s Richard Abdy, a previous winner of the awards’ ‘Dream Team’ category.

North East Contact Centre Awards’ Vicky Happer said: “We have one of the most exciting and thriving contact centre industries here in the North East of England and the North East Contact Centre Awards offers businesses a fantastic opportunity to recognise and celebrate their achievements.

“Back for the 14thtime, this year’s awards are open to all organisations located in the region with a contact centre function. With 12 categories now to choose from, I’d urge all contact centres to get their entries in before the November deadline.”

Categories for the North East Contact Centre Awards 2017 include Contact Centre Adviser of the Year, Inspirational Leader, Sales Star and Multi-Channel Adviser, as well as the three new categories.

Amongst previous winners of the awards are Home Group; Northumbrian Water; Tesco Bank; Sage Plc; and Fusion Sunderland, part of BGL Group.

Brian Bailey, customer experience manager at BGL Group, said: “With so many outstanding contact centres in the region, competition at the North East Contact Centre Awards is tough, so it really is an honour to be recognised by the judges for the services we deliver.

“Through entering the awards in previous years we have not only boosted the profile of Fusion Sunderland, but it is also a great way to reward our team of shining stars for all their hard work and dedicationwhich they show the business throughout the year.”

Leanne Chambers, client services director at greenbean by NRG, added: “We areproud to headline the North East Contact Centre Awards 2017 to celebrate the achievements of the region’s contact centre stars.

“The North East contact centre sector is home to some of the world’s largest brand names and has many fantastic success stories which need to be showcased. greenbean by NRG, our newly branded agile recruitment solutions, has supported clients in this sector for over 30 years and we are excited about the opportunities and continued growth within the industry.”

For further information and to enter the North East Contact Centre Awards 2017, which will take place on Friday, February 02 2018 at Ramside Hall,visit All entries should be submitted by Friday, November 17 2017.

Sponsorship opportunities for the North East Contact Centre Awards 2017 are available, to download a sponsorship pack visit or email


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